Frequently Asked Questions
Last Updated 7 years ago
Regarding the old computer, please follow the steps below to make sure BarTender is fully removed from the computer, then attempt to reinstall it from the software package downloaded at this link: http://www.seagullscientific.com/label-software/fixes_101.aspx
- Once the software is reinstalled on the old computer, reactivate the license on it (if the hardware hasn't changed, the activation will be successful) and then you can if you wish deactivate the license from the old computer and move it to the new one.
a. Stop all services installed by BarTender. This can be done from the command line as follows:
sc stop "BarTender System Service"
sc stop "Commander Service"
sc stop "Seagull License Server"
sc stop Maestro
b. Delete all services installed by BarTender. This can be done from the command line as follows:
sc delete "BarTender System Service"
sc delete "Commander Service"
sc delete "Seagull License Server"
sc delete Maestro
c. After all services are removed, reboot the system.
d. Use the "Program Install and Uninstall Trouble Shooter" to remove the BarTender package. You can find it at http://support.microsoft.com/mats/Program_Install_and_Uninstall
e. Manually remove the following folders:
C:\Program Files\Seagull (or wherever you’ve installed BarTender)
f. Remove the following registry keys:
g. Also go to the below folder and clear out the contents of any previous install files just in case they were corrupted:
C:\Users\<user account>\AppData\Local\Downloaded Installations
h. Reboot your system again.
At this point, you have not really removed all files and registry information used by BarTender, but you have removed everything that would prevent a reinstallation.